Building AI Workflows & Automation 
From Concept to Practice
• Quick recap of Session 1: how LLMs work, prompt logic, and the structure of Custom GPTs.
• Live walkthrough: building an advanced Custom GPT using uploaded documents and tailored instructions.
• Understand how Custom GPTs simulate agent behaviour without added complexity.

Interactive GPT Building
• Hands-on session: participants create or refine their own Custom GPT tailored to a real business task (e.g. customer support, HR, onboarding).
• Live feedback and one-on-one troubleshooting to improve structure, tone, and retrieval logic.

AI Automations
• Digging deeper into the automation platform Make.com, and how to integrate AI into workflows using real data (emails, forms, documents).
• Demo examples: trigger GPT actions from business email or documents (Google Sheets), extract and summarise documents, and log or email output.
• Help participants define automation use cases to work on and expand in Session 3.

Introducing Tools (MCP)
• Introduction to Model Context Protocol (MCPs) and how LLMs can now interact with other tools and services
• Demo: ask a natural language question → AI queries a live database or Google Sheet → structured output.
• Begin mapping potential use cases for participants’ business needs. Outcome: By the end of this session, you will have built your first real-world GPT or automation flow and understand how to design AI processes that can work with your business data and documents in real time.

Eligibility:
These small group workshops are funded by Norfolk County Council and Department of Business and Trade and are open to any business, freelancer, or charity based in Norfolk, UK.

Meet the Trainer
Giancarlo Erra is a seasoned tech-creative entrepreneur and business consultant with over 25 years of experience across multiple industries. As a professional touring musician, his unique background bridges the worlds of technology and creativity, giving him a distinctive edge in using innovative solutions to drive business growth and streamline operations. As a former developer and technical director, Giancarlo has led projects ranging from full stack development and system administration to AI-driven applications, providing tailored consultancy to SMEs and startups. His extensive experience includes founding Promethean Box Ltd, an umbrella company including AI-driven startups like Tweetify It, a tool for generating personalised social media content, and Copyforge, which helps automate blog and article creation. As the founder of YourVault.AI, he is currently developing private AI solutions to help small and micro-businesses deploy AI models securely on their own data. A public speaker and mentor, he regularly organises AI Summits and hackathons, helping businesses and individuals easily adopt AI tools and focusing on practical applications that deliver real value.

Registration at 9am, workshop starts at 9.15am. There will be a refreshments on arrival and mid-morning.

Book here