Cookie Policy
We use cookies (little bits of information stored on your computer) on the New Anglia Growth Hub website to help improve our service and give a better experience to the Service User. By using this site you are allowing us to store these cookies, and below you can find out how and why we use then as well as information on how you can disable them.
*Please note that if you are using a modern, up-to-date web browser you should see a prompt when you first enter the New Anglia Growth Hub website advising you of cookie use.

What is a cookie?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. It is entirely ‘passive’ and does not contain software programmes, a virus or spyware. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. A cookie typically contains the name of the website it belongs to and the lifespan of the cookie.

What cookies do we use?
New Anglia Growth Hub uses cookies in several places. We’ve listed them below with details of why we use them and how long they will last.

Analytical Performance Cookies
Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We never store any personal data such as your name or address so the information we collect can never be used to identify you. Google does not share your analytics information with anyone else.

The following cookies are set by Google Analytics:
Name Expires
_utma 2 years
eu_opt_in 5 years
_utmb 30 minutes
_utmc When you close your browser
_utmz 6 months

Session Cookies
Session cookies are used for remembering user selections during their visit to your site. A typical scenario may be to remember information entered in a form when navigating to different pages. This cookie expires when you close your browser.
Name Expires
Phpsession When you close your browser

We use cookies to process forms on the site.
Name Expires
frm_token When you close your browser

Social Media
We use a number of suppliers who may also set cookies on their websites on its behalf. We do not control the dissemination of these cookies and you should check the third party website for more information.
Provider More info
Twitter (original_referer, external_referer
guest_id, _twitter_sess) Twitter Privacy Policy

Removing cookies
All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.
The website offers comprehensive information on how you can control cookies in all of the popular browsers

Complaints Policy / Procedure
We aim to provide the best possible Service but sometimes things can go wrong. We take complaints very seriously so if any of our Service Users aren’t happy we’ll look into their complaint immediately and follow up with the appropriate course of action.

Definition of a Complaint –
A complaint is an expression of dissatisfaction, however made, about the standard of Service, action or lack of action by the New Anglia Growth Hub ‘Service’, its staff, or Service Delivery Partners (SDPs) or agents providing services on behalf of the New Anglia Growth Hub Service affecting an individual Service User or a group of Service Users.

How to Complain (Stage 1):
Firstly contact us using the below methods, providing as much detail as possible and including a postal address and alternative means of contacting you:
Write to: New Anglia Growth Hub, New Anglia LEP, Centrum, Norwich Research Park, Colney Lane, Norwich, NR4 7UG

Most complaints usually arise as a result of a misunderstanding and so can usually be resolved upon a first contact basis. We’ll aim to provide you a response to your complaint within 14 calendar days of you raising your expression of dissatisfaction. If a complaint is in regards to one of our SDPs we will confirm receipt of the complaint and forward it to the respective SDPs wherein we may notify all parties that the specific SDPs take over all responsibility of responding to the complainant, dependent upon the nature of the complaint.

If no further correspondence is received from the complainant within 7 calendar days of the response being issued, or if the complainant responds confirming acceptance of the initial outcome, the complaint will be closed as resolved.

Appeal (Stage2):
If you are unhappy with the way your complaint was dealt with, or the outcome that was delivered, please contact:
Jason Middleton, Business Growth Manager
New Anglia Local Enterprise Partnership,
Norwich Research Park
Colney Lane
Tel: 01603 510078

He will review your complaint and the initial action taken and advise you of the outcome in writing, within 30 calendar days.

New Anglia LEP Board (Stage3):
If you are still unhappy following our final response you can then put your complaint to the Local Enterprise Partnership Board. At this stage our response and outcome will be final.
New Anglia Local Enterprise Partnership,
Norwich Research Park
Colney Lane


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